What Should I do If My Cross-Chain Transfer Has Not Been Received?

This support article will explain how to resolve a cross-chain transfer that is not progressing between the P and C chains.

Option 1: If you encounter a stuck transfer when sending from C-Chain to P-Chain, you can resolve it by sending a small transfer cross-chain. This will trigger the movement of the original transaction. Whether you are using WebAuth Wallet or Metal Wallet, this method will work.

Option 2: Use the Metal Wallet to import the transaction again by accessing the Advanced tab.

To resolve the issue of funds being stuck in a failed chain transfer or a stuck cross-chain transfer, you can find the Advanced tab on the left-hand side and complete the import process there.

It's as simple as that!

If you have any questions about this guide or just want to say “Hi”, you can always reach us with the Help button on the bottom right side of your screen. Also, be sure to follow our Client Services+ Help Center on Twitter (@MetalHelpsMe) to stay up to date and learn how to get the most out of your Metal Blockchain experience!