What Should I do If My Cross-Chain Transfer Has Not Been Received?

This support article will help you understand how to fix a cross-chain transfer that isn’t moving between the P and C chains.

Option 1: If you find that your transfer from C-Chain to P-Chain is stuck, you can try sending a small transfer cross-chain. This should help get your original transaction moving again. This approach works whether you're using WebAuth Wallet or Metal Wallet.

Option 2: With the Metal Wallet, you can re-import the transaction by going to the Advanced tab.

To resolve the issue of funds being stuck in a failed chain transfer or a stuck cross-chain transfer, you can find the Advanced tab on the left-hand side and complete the import process there.

It's as simple as that!

If you have any questions about this guide or just want to say “Hi”, you can always reach us with the Help button on the bottom right side of your screen. Also, be sure to follow our Client Services+ Help Center on Twitter (@MetalHelpsMe) to stay up to date and learn how to get the most out of your Metal Blockchain experience!