Transaction Delays and Pending Status

This article is here to help you understand what to do if you have a transaction that’s still pending.

Sometimes, transactions can take a little longer as they go through manual review and approval. We do our best to process everything quickly, but we know that waiting can be a bit frustrating. To help you out, we’ve put together this guide to address any questions you might have about pending transactions.
 

Why is my transaction still pending?

There are a few reasons why a transaction might be pending, including the need for manual review and approval. This extra step helps us keep our services secure and reliable. While most transactions are completed quickly, some may need a bit more time for verification.
 

How long does processing usually take?

The time it takes to process a transaction can depend on network conditions and other factors. Generally, you can expect transactions to be processed in about 30 minutes. However, during busy times or if a manual review is needed, it might take a bit longer.
 

What should I do if my transaction has been pending for over an hour?

If your transaction has been pending for more than an hour, we suggest reaching out to our Client Services team. Our friendly support agents are here to help you with any concerns you might have. Please share the relevant transaction details with us, and we’ll do our best to resolve the issue and keep you updated.